Refund policy

Returns and Refund Policy

Due to the nature of our products, we are unable to accept returns or provide refunds for frozen products or any products that have been purchased because your dog does not like the item.

Frozen products cannot be returned or refunded once they have been purchased and taken away from our premises due to food safety and storage requirements.

Returns or refunds will only be considered for products, including supplements, that do not meet our usual quality standards. This applies only to issues that could not reasonably be identified until the product packaging has been opened.

Any product being considered for a return or refund must be returned to us for assessment before any resolution can be provided. We may request details, photos, and the original packaging to assist with our assessment. We are committed to providing high quality products and will assess any genuine quality concerns on a case by case basis.