Shipping Policy

Effective Date: 23 July 2026

At The Curious Dog, we take great care to ensure your pet's food and products arrive in the best possible condition. As many of our products are fresh, refrigerated or frozen, our shipping options are currently limited.

Refrigerated & Frozen Products

At this time, we do not offer shipping for refrigerated or frozen products purchased through our website.

Until we can guarantee a reliable delivery service that offers a reasonable price, refrigerated and frozen items are available for:

• Click & Collect from our premises - by prior arrangement only.

If you are unsure whether delivery is available in your area, please contact us before placing your order.

Dry Products & Supplements

We can arrange courier shipping for:

• Dry dog and cat food
• Dog Chews & Treats
• Nutritional Supplements
• Grooming products
• Toys and accessories
• Other non-perishable pet products

Shipping costs are calculated based on the size, weight and destination of your order and will be advised before your order is dispatched or at checkout where available.

Processing Times

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Processing times may be longer during busy periods, promotional events or where products need to be sourced from our suppliers.

Delivery Times

Delivery timeframes vary depending on your location and the courier service used.

Once your order has been dispatched, delivery is the responsibility of the courier. While we aim to have your order delivered promptly, we cannot guarantee delivery dates and are not liable for delays caused by courier networks, weather events or circumstances beyond our reasonable control.

Delivery Address

Please ensure your delivery address and contact details are accurate when placing your order.

Additional shipping charges may apply if an order needs to be re-delivered due to incorrect or incomplete address information supplied by the customer.

Authority to Leave

If you provide authority for your parcel to be left unattended, delivery will be considered complete once the parcel has been left at the nominated address. Please advise on checkout if there is a particular place your order should be left.

The Curious Dog is not responsible for loss, theft or damage occurring after delivery has been completed.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible after receiving your parcel.

Where possible, please include:

• Your order number
• A description of the issue
• Clear photographs of any damaged products or packaging

We will work with you to resolve the issue promptly.

Questions

If you have any questions about delivery options or whether we can ship a particular product to your location, please contact us before placing your order.

We're always happy to help you find the best option for you and your pet.